Quick help
Restore a purchase
Use the Restore Purchase option while signed into the Google Play account that made the original Lifetime Local purchase.
Move to a new device
Create a manual backup on the old device, transfer the file safely, then restore it on your new device.
Forgotten PIN or password
Follow the recovery option shown in the app. Your local security details are not stored on Artiena servers.
Delete your data
Remove individual recipes in the app, or follow our complete deletion instructions.
Before contacting support
Please include your Android version, device model, app version and a clear description of what happened. A screenshot can help, but remove any private recipe or personal information first.
Purchase and refund questions
Payments are processed by Google Play. Your Google Play receipt and order reference help identify the purchase. Refund eligibility is determined under Google Play’s policies and applicable law.
Contact Artiena
Email hello@artiena.com
We aim to respond within three business days. Never email your app password, PIN or full payment details.