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Artiena Apps / Bloomyear / Support

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A little help
for your next step.

Bloomyear support · Planner by Artiena

Email accounts@artiena.com. Include your app version, Android version and the wording of the error. Never send your password, one-time codes, recovery codes or payment-card details.

Sign in and recover your password

Use your email and password. Verify your sign-in email once to enable email password recovery. If you forget your password, choose “Forgot password? Email reset” and use the previously verified address. Authenticator protection remains enabled during recovery; keep your authenticator recovery codes safe.

Fingerprint or face unlock

On supported phones with biometrics enrolled, Bloomyear offers setup after sign-in. You can enable it later in Settings. Android confirms your identity. Password recovery or changes to device biometrics may require setting up biometric login again.

Daily reminders

Choose a time in Settings and allow notifications. Check Android’s notification and battery settings if a reminder does not arrive. Open Bloomyear regularly so it can refresh scheduled reminders and verify membership when required.

Subscription help

Use the same Google Play account that purchased the membership and choose Restore purchase. An internet connection is required for verification. For purchases made in version 1.2.7 or later, verify the same sign-in email on your replacement phone and choose Restore purchase with the original Google Play account. Local planner data does not transfer automatically. Contact support for earlier test purchases or restoration help. Current test builds accept Google Play test purchases; public release is still being prepared.

For cancellation, open Google Play → Payments & subscriptions → Subscriptions → Bloomyear. Uninstalling does not cancel renewal. Google Play shows pricing, renewal and cancellation terms before purchase.

Look after your memories

Use Export backup in Settings before uninstalling or clearing app data. Store the export somewhere you control and check it before relying on it. Local planner records are not automatically synced to our servers. We cannot recover an unexported planner after its local data has been removed.

Privacy and deletion

Read our privacy policy and data deletion guide. Wellness entries are personal logs; contact a qualified health professional for medical advice.