ARTIENA CONCIERGE OFFICE · 2026-09-06
Account & data deletion
Deleting a purchaser account, removing office records and cancelling a subscription are separate actions. Choose the request that matches what you need.
Request deletion of your purchaser account
Email hello@artiena.com from your registered purchaser email with the subject Artiena Concierge Office — account deletion. Identify the account and company, and state that you want the purchaser account and associated account data deleted. A reason is optional.
We verify account control before acting. Requests concern account, licence and security information held by the account service. We explain any information that must be retained for applicable legal, payment-dispute or security obligations and confirm the outcome. Do not include passwords, recovery codes or ID images.
Visitor, staff and office records
These operational records are held by the office on its Android device, not uploaded to Artiena. Visitors and employees should ask the office that collected the information to locate, correct or remove their records. Artiena cannot remotely search or erase that local database.
The current app does not have a complete selective purge/retention or portable restore workflow. Office administrators should contact support to plan safe removal and continuity before account closure. Do not use uninstalling or clearing Android app data as a routine fix: it permanently removes local records and private snapshots, with no supported restoration.
Exports and copies
Deleting the account does not remove copies someone has saved or sent through email, CSV sharing, local storage or other services. The office must manage authorised recipients, shared files and any external copies separately.
Sign-out and account recovery do not delete records. Account deletion may prevent future authenticated access, so arrange any permitted exports and continuity steps first.
Cancel a subscription separately
If a subscription is active, stop renewal through the original purchase provider or agreed procurement process. Emailing a deletion request does not itself cancel a payment agreement or grant a refund. The current pre-launch test build and website do not collect payments.
You can send the deletion request from the button below. It opens your email application; review and send it yourself. Nothing is submitted automatically.