ARTIENA CONCIERGE OFFICE · 2026-09-06
Support
For setup, account access, privacy or product questions, contact Artiena at hello@artiena.com.
What to include
Tell us you are using Artiena Concierge Office. Include your registered purchaser email, company name, Android device model, app version and a description of what happened.
If you attach a screenshot, redact visitor names, ID numbers, phone numbers, addresses and other private details. Never send passwords, authenticator setup keys, activation secrets or recovery codes.
Account or authenticator problems
Use Recover access only if you still have your password and an unused recovery code. Otherwise contact us from the registered purchaser email. Support must verify ownership before approving account changes or a device transfer.
A recovery code does not unlock someone else’s installation or restore a deleted office database. Do not uninstall the app, clear Android storage or delete files to work around a login problem.
Before reporting a record or scan issue
Check the selected date/time filter, visitor status and search text. Camera OCR should be reviewed and corrected manually; good lighting and capturing both document sides may improve extraction.
For unexpected booking or parking status, include only the relevant time and anonymised record reference. Customer acceptance on your target device is required before operational deployment.
Pre-launch availability
Public sales and final annual pricing are not yet enabled. You can ask about product availability by email; doing so does not create an order, subscription or payment.
Support, privacy and account-deletion contact: hello@artiena.com. Software developer: Artiena LLC.