ARTIENA CONCIERGE OFFICE · 2026-09-06
Set up your reception
A standalone Android installation for one office. Prepare the reception device, purchaser account and local operating procedures before admitting real visitors.
1. Prepare the Android device
Use a supported Android 7.0+ phone or tablet with enough private storage, a screen lock and current available security updates. A tablet offers more room at reception. Camera permission is optional unless you choose ID scanning.
Do not uninstall an existing test build to install a differently signed release. The test database has no portable restore workflow; arrange a verified migration before changing signing keys or devices.
2. Activate and secure the purchaser account
After procurement is verified, use the registered email and issued activation code. Choose a password, enrol a trusted authenticator and confirm a current code. Save the issued one-use recovery code away from the reception tablet.
The account service must be live and reachable over HTTPS. The operational database stays local, but activation, login and session revalidation need internet access. The account service is not a visitor-data cloud.
3. Configure the office
Set your company name, address and logo. Add the staff directory, parking spaces and one to five meeting rooms. Choose the receptionist kiosk PIN in Settings; it is separate from purchaser login.
Use synthetic records first to test visitor check-in/exit, badge returns, parking release, incoming/outgoing parcels, reception enquiry filters and CSV export. Check the text/display size on the actual reception device.
4. Put operating safeguards in place
Tell visitors what information the office collects and why, limit staff access to authorised reception work, and decide retention and export rules. Review ID scans before admitting a visitor.
Do not rely on local snapshots for device loss or on the app as the sole emergency attendance system. Validate your continuity procedure and support arrangements before operational use. For help, email hello@artiena.com.